Answers to common questions

It may be a purchase placed with your email address. Check your order confirmation for the amount and date. Still unsure? Contact us with the charge date, amount and email used at checkout. Please don’t send your full card number.

We’re happy to help you trace it. Contact our team with the amount, date and any order number you have. We’ll check the order details and explain the next steps. If the charge appears unauthorized, contact your card provider as well.

The total depends on the bundle and purchase option selected. Check the price shown beside your selection before adding it to the cart. Any shipping, discounts and taxes appear before you complete checkout. Send us a screenshot if an offer looks different and we’ll help you check it.

Sign in with the email used for your order to review your account. Contact us before your order ships if you need to change its address. Updating a saved account address may not update an existing order.

Our current delivery estimate is 7–14 days. We’ll share tracking information when your order is dispatched. Tracking can take a little time to show its first carrier update. If your delivery is outside the estimate, contact us and we’ll help check it.

Free shipping on orders $35+. The offer applies to your qualifying merchandise subtotal after discounts. Available delivery options and any charges are shown at checkout before you pay.

Use the tracking link in your shipping confirmation or visit our Track Order page. Keep your order number and checkout email handy. If you haven’t received a tracking update, our team can help you check the status.

Contact us as soon as possible with your order number and the change you need. We’ll check whether the order can still be updated before dispatch. Once it is on its way, we’ll explain the available next steps.

Please contact us right away with your order number and the correct address. We’ll try to update it before dispatch. If the parcel has already left, we’ll help you check the carrier’s available options.

Your serum comes with a 30-day money-back guarantee. If it isn’t right for you, contact us within 30 days of delivery with your order number to request your money back. Our team will walk you through any return instructions.

Contact our team with your order number, the email used at checkout and a short note about the issue. We’ll explain the next steps and any return instructions before you send anything back. We’ll confirm when your refund is processed; your payment provider controls when it appears on your statement.

We’re sorry something went wrong. Contact us with your order number and tracking information. For damage, include clear photos of the package and item if possible. We’ll review what happened and help you understand the available resolution.